Policies and Legal

Privacy Policy

Last Updated: October 2025

NESU Pro Cleaning Services Ltd. (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, and protect the data we receive from clients and visitors to nesuprocleaning.ca.

1. Information We Collect

  • Contact Information: Name, phone number, email, and address when requesting a quote or booking a service.

  • Payment Information: Processed securely through our third-party payment partners (e.g., Square, PayPal). We never store full card details.

  • Website Usage Data: We may collect cookies or analytics data (e.g., Google Analytics, Facebook Pixel) to improve our website.

2. How We Use Your Information

  • To respond to inquiries and schedule cleaning appointments

  • To process payments and send confirmations

  • To improve our website and service quality

  • To send occasional marketing or promotional emails (only with consent)

3. Your Rights

Under BC’s Personal Information Protection Act (PIPA), you have the right to access, correct, or request deletion of your personal information.
To make a request, email service@nesuprocleaning.ca.

4. Information Security

We use encrypted connections (SSL) and secure third-party processors for all online transactions.

5. Cookies

Our website may use cookies to improve functionality and performance. You may disable cookies in your browser settings.

6. Contact

Questions or requests can be sent to:
📧 service@nesuprocleaning.ca 📞 236-881-8960

⚖️ Terms of Service

Effective Date: October 2025

By booking a service through NESU Pro Cleaning Services Ltd., you agree to the following terms and conditions.

1. Services

We provide residential and commercial cleaning services across British Columbia. All services are performed by trained, insured, and WorksafeBC-covered professionals.

2. Booking & Payment

Full payment is due before the scheduled service unless otherwise agreed. Payments can be made securely online through approved methods (e-transfer, credit card, etc.).

3. Cancellations & Rescheduling

Clients may cancel or reschedule free of charge up to 24 hours before the appointment.
Cancellations within 24 hours may be charged in full to compensate for scheduling loss.

4. Satisfaction Guarantee

If you are unsatisfied with your cleaning due to a clear oversight, contact us within 24 hours, and we will re-clean the affected area at no additional charge.

5. Liability

While we take every precaution to protect your property, NESU Pro Cleaning Services Ltd. is not responsible for:

  • Pre-existing damage or wear

  • Fragile or improperly secured items not disclosed prior to service

6. Limitation of Liability

NESU Pro Cleaning Services Ltd. shall not be liable for indirect, incidental, or consequential damages arising from services rendered.

7. Governing Law

These Terms are governed by the laws of British Columbia, Canada.

💰 Refund & Cancellation Policy

  • Full refunds are issued for cancellations made at least 24 hours before the scheduled appointment.

  • Cancellations made within 24 hours may not be eligible for a refund.

  • If service cannot be performed due to unforeseen circumstances (e.g., staff emergency), clients will receive either a full refund or the option to reschedule.

  • Refunds are processed through the original payment method within 5–10 business days.

🧼 Service Disclaimer / Liability Notice

While our team takes every reasonable precaution, NESU Pro Cleaning Services Ltd. is not responsible for:

  • Pre-existing damage, discoloration, or permanent stains

  • Items not disclosed as fragile or high-value prior to service

  • Results hindered by unsafe or inaccessible areas

We commit to providing high-quality cleaning within professional standards and ensuring customer satisfaction.

🍪 Cookie & Tracking Notice

This website uses cookies and may use tools such as Google Analytics or Facebook Pixel to analyze traffic and improve user experience.
By using our website, you consent to the use of cookies. You may disable them in your browser at any time.

🛡️ Insurance & WorkSafeBC Statement

NESU Pro Cleaning Services Ltd. is fully insured and registered with WorkSafeBC for the protection of our clients and staff.
All team members follow safety protocols and maintain a clean, secure working environment.